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Your clients should see your agency, not AIWA. The Brand & Communication tab of the agency console controls how your agency appears in the client portal, on invitation pages and in every e-mail clients receive. Your name, your logo, your voice.
Brand & Communication is part of the agency console, available on the Agency and Enterprise plans. Owners and Admins can edit it.

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Your Agency’s Identity

Drop your logo into the logo field, or paste it. If you don’t have a logo yet, choose a logo style and select Generate two logos. Pick the one you like; it becomes your logo when you save.

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Accent colour

Pick a colour, or select Suggest colours for two accents that read well in the app. You can give a mood to steer the suggestions. AIWA checks that the colour is readable on the app’s background. If it is too dark, the save is refused and a lighter version is suggested.

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Invitation Wording

You can personalise the invitation e-mail your clients receive:
  • Subject: leave it blank to use the standard subject
  • Introduction: leave it blank to use the standard introduction
Select Write for me to have AIWA draft both the subject and the introduction in your agency’s voice. Edit the result before saving.

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Live Preview

Beside the form, a live preview shows your unsaved changes:
  • Client portal: your header, buttons and comment panel, as clients see them
  • Invitation e-mail: the subject, introduction, sender and reply-to address
Switch between desktop and phone widths to check both.

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What the Brand Helpers Cost

The AI helpers are paid from your workspace’s credits: If AI suggestions are unavailable, AIWA offers a curated suggestion instead, free of charge. There are fair-use limits so a loop can’t turn into a bill: up to 30 text suggestions an hour and 8 logo generations a day. Brand helper spending appears as Brand helpers on the Usage tab.

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Your Sending Address

By default, client e-mail goes out from AIWA’s address under your agency’s name. Replies go to your contact e-mail. To send from your own domain instead, connect your agency’s Resend account:
1

Open Sending address

In Brand & Communication, find Sending address and choose to connect.
2

Paste a Resend API key

Use a Resend API key with full access, so AIWA can verify your exact sending domain. The key is encrypted and never shown again.
3

Enter your sending address and verify

Enter the address mail should come from and select Verify and save sender.
Once connected, the tab shows which address e-mail leaves from. You can send a test e-mail, or disconnect at any time. After disconnecting, e-mail goes out from AIWA’s address again until you connect another sender.

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Failed E-mails

If a notification e-mail can’t be delivered after several attempts, or the recipient’s server rejects it, it appears under Failed e-mails. Select Retry to queue it again. A message the recipient marked as spam can’t be retried. Failed invitations and notifications also appear under Needs you on the console’s Overview.

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Next: Spending Limits & Usage

With your brand in place, the next step is controlling how credits are spent across your team and projects.

Spending Limits & Usage

Set monthly allowances per person and budgets per project, and see where credits go.